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Billing Center Manager

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Manager

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1.Product owner for customer and call center interface managing customer journey related to monetary transactions (e.g. premium payment), leveraging latest technology

Understand current billing center definition and (Guidewire solution for premiums) defining the vision of billing center
Managing and prioritizing product backlog
Ensure development team understand the backlog
Design and develop functionality that will ensure better customer journey as well as process simplification
Being a primary liaison between the team working on billing center from different divisions and stakeholders

2. Premium collection control and accounting
Monitor the daily premium collection process (Direct debit, credit card, CVS, etc)
Reconcile premium collections with banks account movements
Validate the proper accounting of premiums related posting (premium issued, premium collected, suspense accounts, premium cancelled, etc)
Generate reports related to premiums (collected, uncollected, by payment method, etc)

This position offers the possibility to work close to business daily operations while innovating in the development of new functionalities in billing center to improve and simplify customers journey leveraging on digitalization and technology.

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œExperience
EPrior experience in accounting-related positions is a plus
EPrior experience in Insurance industry is a plus
EPrior experience in accounting/ audit firm is a plus

œQualifications (incl. Education)
EBachelor or Masterfs Degree in Management/Business or related academic field

œTechnical skills
Understanding of J GAAP accounting and their interpretation (equivalent to Nissho bookkeeping second grade)
Advanced English Communication skill (Email and basic verbal communication)
Strong command of Microsoft Excel. Can handle large amount of data
Good understanding of Data structure and system flow
Good analytical and problem solving skills

œBehavioral skills
Proactiveness
People management
Pay attention to details
Positive mindset
Flexibility and appetite to learn
Good communication skills. Ability to make people in different fields understand (IT, Data, Operation etc,) the tasks and their priority
Ability to work in a team
Results focused

œLanguage skills
Japanese: fluent (both spoken and written)
English: advanced (both spoken and written)

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